TENANTS INFORMATION GUIDE
This information guide has been produced by Advanced Lettings to inform all prospective tenants of the requirements and procedures necessary to secure and subsequently move into a rented property.
Prior to applying for a property we strongly recommend that you visit https://www.gov.uk/government/publications/how-to-rent to view the ‘How To Rent Guide’
- Application, Referencing and Right To Rent Checks:
Once you have found a suitable property that you wish to apply for, all applicants over the age of 18yrs old will need to complete an application form as they will need to be named on the Tenancy Agreement. Should you require a Guarantor because you are on housing benefit, only recently started a new job, or are on a low income, the guarantor(s) will also need to complete an application form, as they will sign the Tenancy Agreement along side the tenant(s). If you do require a copy of the Tenancy Agreement this can be provided on request.
On receipt of fully completed application form(s), identification and proof of address, please see reverse for the acceptable documentation. We will then contact the Landlord with your details and once your application has been accepted by the Landlord you will need to pay the appropriate administration fee (inclusive of VAT) of £195 per single applicant, £325 per couple (families with children over 18 years) £75 per family member over 18 years and £75 for a guarantor (if required). Once the administration fee has been paid we will then proceed with the referencing procedure, which normally takes 3-5 working days.
Please note that the administration fee does not constitute a Tenancy or offer a Tenancy but is solely to cover administration costs and is non refundable should your application be unsuccessful or you withdraw, for any reason.
ALL referencing will include a check of the immigration status of all potential Tenant(s) to ensure they have the legal “Right To Rent” in the United Kingdom.
- Moving in date
Only when acceptable references have been received and approved will we contact you to arrange a mutual moving in date and time. The moving in date will have a specific time for all tenants and the guarantor (if applicable) to attend the office in order to sign tenancy agreements, Inventory and Schedule of condition and pay all the monies in advance and collect keys.
The Tenant(s) must ensure they have sufficient means to cover their liability for accidental damage to the landlord’s property, furniture, fixtures, and fittings and provide a copy of a suitable insurance certificate prior to the commencement of the tenancy.
Please keep to your appointment time as if this is not kept to it could delay you moving in on the appropriate day.
- Monies payable in advance
All monies payable in advance can only be accepted either by banker’s draft, building society cheque, cleared bank transfer or debit card payment (please note: we can not accept a debit card payment over the telephone)
This must be paid prior to the moving in date and failure to do so may delay your moving in date. Monies payable in advance consist of the following:
1st Months rent in advance = what the rental amount is
Security Deposit = same as one months rent (Unless otherwise stated)
Contract & Completion Fee = £120.00 (inclusive of VAT)
- Paying Rent
All rent must be paid by either Standing order or cheques and must be paid in advance at all times. Please note that all standing orders and cheques payments must be paid 3 days prior to the start date of your Tenancy Agreement to allow for the standard clearing time for banks and building societies. Failure to do so could result in showing rent arrears against you. All rents are EXCLUSIVE of utility bills, unless stated otherwise.
- Security deposit
The Security Deposit is held against any dilapidations, damage or expenses during your tenancy and cannot be used as the last months rent. The deposit will be registered with one of the Government approved schemes & we will request the return of your deposit after you have vacated subject to you supplying a forwarding address and returning all keys at the official check out. There will be a check out fee of £90.00 (Inc VAT) that will be deducted from the deposit.
Proof of Identification – Acceptable single document from the following:
- UK Passport or EEA/Swiss Passport (current or expired) or a valid Passport endorsed to show the holder is allowed to stay in the UK
- Valid Biometric Immigration Document
- Certificate/Naturalisation as a British Citizen
- A valid Residence Card issued by the Home Office
- Current Immigration Status Document issued by the Home Office
Proof of Identification – Acceptable combination of two of the following documents:
- Full or provisional UK Driving Licence (both the photo card and the paper counterpart)
- Full UK Birth Certificate
- Letter issued by the Employer within the last 3 months
- Letter from a UK education institution confirming the holders acceptance on a course of studies
Proof of residency Documentation
- Driving licence showing current address
- Utility bill (no older than three months and not a mobile phone bill)
- Council tax bill (we’ll only accept bills dated until the end of June that year)
- Home service provider bill such as broadband or digital TV (no older than three months)
- Current TV licence
- Homeowner’s current home insurance policy schedule
- Current mortgage statement (correspondence address and address the mortgage applies to must be the same)
- Tenancy Agreement signed and dated within the last six months (the applicant being referenced must be a named tenant on the Tenancy Agreement). It must be accompanied by the signed and dated certificate of registration
- Letter from the employer on headed paper, signed and dated
- Recent documentation confirming you will be/are receiving local housing allowance or housing benefit
We definitely can’t accept:
- Financial statements (e.g. credit cards)
- HM Revenue & Customers documents
- NHS medical card
- Letters from accountants or solicitors
- Mobile phone bills
TENANT FEES – EXPLAINED
At Advanced Lettings, communication is key. So if you have any queries or questions regarding the below fees, please do ask a member of staff who would be delighted to help you.
Before a tenancy
Individual and joint application fee:
The fees of £195 (Inc VAT) for an individual application and £325 (Inc VAT) for a joint application will cover the cost of professional referencing, administration and “Right To Rent Check” as per the Immigration Act 2014. This consists of checking a range of credit information, landlord and employer’s reference. This process will also take into account any other information to help assess the affordability. Once this fee has been paid, we will take the property off the market. Please note that if you decide to withdraw (once the checks have started) or you ‘fail’ the referencing, this fee is not refundable.
Guarantor application fee:
Sometimes, if you don’t meet the criteria of our referencing agency you will need a guarantor. Please note that a guarantor MUST be living within the UK. The application fee of £75 (Inc VAT) for a guarantor covers the costs of professional referencing, administration and a “Right To Rent Check” as per the Immigration Act 2014. Please note that if you decide to withdraw (once the checks have started) or you ‘fail’ the referencing, this fee is not refundable.
Family members over the age of 18 application fee:
At Advanced Lettings, anyone over the age of 18 who will be residing in the property but not paying rent must have their credit history checked. The fee of £75 (Inc VAT) covers the cost of the credit check, administration and “Right To Rent Check” as per the Immigration Act 2014. Please note that if you decide to withdraw (once the checks have started), or you ‘fail’ the referencing, this fee is not refundable.
On the day of moving in
Contract and completion fee:
The fee of £120 (Inc VAT) is only payable if you will be moving into a 2, 3, 4 or 5* property. This fee covers the cost of drawing up the tenancy agreement, along with your Tenant Moving in Pack which contains all the paperwork you sign and a number of guides/information for the property.
The security deposit is held against any dilapidations, damage or expenses during your tenancy and cannot be used as the last months rent. The deposit will be registered with one of the government approved schemes & we will request the return of your deposit after you have vacated subject to you supplying a forwarding address and returning all keys prior to the official check out.
All rent must be paid by either Standing order or cheque and must be paid in advance at all times. Please note that all standing orders and cheques must be made out and paid 3 days prior to the start date of your Tenancy Agreement to allow for the standard clearing time for banks and building societies. Failure to do so could result in showing rent arrears against you. All rents are EXCLUSIVE of utility bills, unless stated otherwise.
During a tenancy
Agents aborted call out fee/ routine inspection aborted fee:
Several weeks before we are due to your property for an inspection, we contact you to inform you that we will be doing an inspection on a certain date at a certain time. If you don’t call us to inform us to either take our office set of keys, or re-arrange it, then we assume you’re happy with the date given. If we turn up for an inspection and you are not home, you will be charged £30 (Inc VAT).
Workman’s aborted call out fee:
If you wrongfully ask for a workman to come to the property (due to incorrect information or against your landlords/ agents advice, the most you will have to pay is £60 (Inc VAT). You will have to pay workmen’s call-out charges if you fail to keep an appointment. You can avoid these charges if you cancel the appointment at least two hours before the appointment, or tell us or our agent that workmen may go to the property without you being there.
Stopped cheque/ standing order fee:
If you stop your standing order or don’t pay us your cheque, there will be a charge payable of £20 (Inc VAT).
Rent arrears letter:
We will contact you as soon as you appear in rent arrears, if you are still in rent arrears 14 days after your due date then you will be charged up to £20 (Inc VAT).
Section 21 Notice fee:
If we need to draw up a Section 21 Notice requiring possession due to you not meeting the conditions of your tenancy then we will charge you £35 (Inc VAT).
Suspected abandonment visit fee:
If we visit your property, due to suspected abandonment then we will charge you up to £60 (Inc VAT).
Agents visits regarding Section 21 Notice:
If you do not respond to the notice and we have to visit you at home, then you will be charged £60 (Inc VAT).
Aborted contract renewal appointment:
Please note, that we do not charge tenants for contract renewals as your landlord pays for this. However, if you have agreed to renew your tenancy and then you don’t sign them before your contract start date then there will be a charge to you of £30 (Inc VAT). This is for issuing a new tenancy agreement and any other relevant documents.
Administration fees if a pet is approved during your tenancy:
Firstly, you must NEVER keep a pet in the property unless agreed so in writing by your landlord and/or us (the agent). If your landlord agrees to let you keep a pet in the property, you will need to pay an additional deposit of £250 (which will be registered with one of the deposit protection providers). There will also be a fee payable of £120 (Inc VAT) in advance. This fee covers the cost of drawing up new tenancy agreements (to include the pet schedule), registering the additional deposit & supplying you with a new prescribed information document (if applicable). Please ask a member of the team, if you have any queries.
When you leave the property
At the end of your tenancy, a checkout will take place. A checkout is the administrative procedure after you have vacated the property and handed back possession. You will receive a copy of the checkout report, which compares the overall condition of the property now against the inventory report (when you moved in), taking fair wear and tear into account. The fee is £90 (inc VAT).