Existing tenants

Reporting Maintenance

Any routine maintenance should be reported as soon as possible to Advanced Lettings in writing or via email to folkestone@advancedlettings.com and if possible accompanied with photographs.

Due to the new General Data Protection Regulations (GDPR) we will also require your written consent to release your contact details to the appropriate contractor so please ensure that you provide this consent when reporting maintenance as failure to do so will only delay Advanced Lettings being able to deal with the maintenance issue quickly and efficiently.

It is really important to advise us of any maintenance issues as soon as they happen, so it can be rectified as quickly as possible, ensuring quality of living and the property of the Landlord.  Failure to report a maintenance issue may put you in breach of your tenancy agreement.

Reporting Emergency Maintenance

If you have an emergency maintenance problem that is out of office hours please call 01303 850030 and then listen to the answer phone message which will supply you an emergency mobile number to call. Please note this emergency mobile number is only to be used in real emergencies.

When moving into your property, you will be advised what management service your Landlord has with us.  If you are told that Landlord deals with their own maintenance then you will be supplied with their contact details and in the event of a maintenance issue or an emergency then you must contact them direct.