Advanced Lettings Ltd are members of the Association of Residential Letting Agents, which is the professional association for residential Letting Agents, promoting high standards and protecting the interests of agents, landlords and tenants. The ARLA Code of Practice enshrines the objective of raising the standards and professionalism of letting agents by keeping up-to-date with the very latest legislation and offering an expert service to landlords and tenants alike.
What makes ARLA licensed Agents different?
- Backed up by Client Protection
- Accounts are regularly independently inspected
- Professional Indemnity Insurance
- Understand and comply with complex legislative changes and best practise
- Attend regular training to keep skills and experience up to date
- Experienced and trained professionals
- Comply with the professional standards or the nationally recognised professional body of letting agents
All members must deal fairly with landlords, tenants, suppliers of services and members of the general public and not discriminate.
All members must adopt the principles, listed below, when dealing with the following:
- To agree with the landlord, in writing, the terms of appointment including fee structure and the other services for which additional fees may be charged.
- To draw the attention of the landlord to their possible need for services not supplied by the member agency.
- To let and manage properties in an honest, fair, transparent and professional manner.
- To manage properties with due skill, care and diligence, and ensure that, where staff are employed, they have the skills and training needed to carry out their tasks.
- To disclose in writing to relevant parties any existing conflict of interest – or any circumstances which are likely in future to give rise to a conflict of interest.
- To ensure that all communications and dealings with clients and tenants are fair, clear, timely and transparent.
- To manage the client’s property in compliance with all current applicable legislation.
- To ensure that the balances of rents are promptly paid to the landlord.
- To ensure that tenants’ deposits and any tax withheld are kept separate from the company’s accounts at all times, and that accounts can be individually identified. Such funds shall be held in a recognised bank or building society in clearly designated client accounts.
- To keep detailed records of all transactions relating to the landlord’s property.
- To ensure that all advertising and marketing material is accurate and not misleading.
- To ensure that repairs and maintenance requirements are dealt with promptly, having regard to the urgency and availability of funds.
- To provide the landlord, in the case of major works, with a written estimate and to obtain consent before proceeding.
By law, Property Agents are required to join a government authorised consumer redress scheme. The purpose of these schemes is to give consumers and escalated complaints procedure, if they are unhappy with how their complaint has been dealt with by their Agent.
Advanced Lettings is a member of The Property Ombudsman Scheme (TPO), we abide by their code of practice and we hold Client Money Protection Insurance (CMP).