We instruct all tenants to report any maintenance issue as soon as possible, whether it be direct to you as a Landlord or to our office if we are managing the tenancy on your behalf. If it is an emergency and out of office hours then they are instructed to listen to the answer phone message for a mobile number to call.
In the case of an emergency we will do everything we can to rectify the issue with the tenants and you will be kept updated by email. For any routine maintenance we will always contact you first as the Landlord for approval to have any works carried out.
We provide the following advice to tenants so they can determine whether their issue is considered to be an emergency, urgent or routine maintenance.
This would be something that could not have been foreseen and would be considered as a danger to the tenants health and safety, or cause damage to the property. This could include:
- Severe roof leaks
- Burst pipes
- Blocked drains / toilets
- Loss of electrical power or light
- Loss of gas
- Loss of heating in cold weather where there is no other form of heating available
- Loss of immersion heater if this is the only source of hot water
These are repairs which are severely inconvenient and will be rectified as soon as possible. It is really important to advise us of any maintenance issues as soon as they happen to ensure your quality of living and the property of the landlord. Failure to report a maintenance issue may put you in breach of your tenancy agreement.
- Boiler losing slight pressure but still providing heating and hot water
- Breakdown of appliances e.g. cooker / hob, washing machine, fridge or freezer
- Partial loss of electrical power or light
- Unsafe power, lighting socket or electrical fitting
- Partial loss of water or gas supply
- Partial loss of water heating
- Leak from water or heating pipe, tank or cistern
- Loose stair hand rail
- Door entry phone not working
- Extractor fan not working in a kitchen or bathroom with no other venting
- Faulty house alarm
Routine non-emergency repairs
These are minor issues that do not require urgent attention but will be attended to at our earliest convenience. We rely on the services of local contractors and do not have control over their work load. It is really important to advise us of any maintenance issues as soon as they happen to ensure your quality of living and the property of the landlord. Failure to report a maintenance issue may put you in breach of your tenancy agreement.
- Breakdown of appliances e.g. tumble dryer, dishwasher or microwave
- Sticking doors
- Breakdown of windows
- Crack or chip in window panes
- Clearing of guttering, down pipes or roofing unless ti causes internal damage to the property
- Small leaks on taps and toilets
- Overgrown trees
- Output of radiators – bleeding air out to improve efficiency
- Leaking shed or garage roofs
- Non-urgent external repairs
We will require access to the property to carry out any necessary repairs and this will need to be arranged during office working hours. Therefore we ask that if you are unable to be at the property that you arrange for someone else to be there on your behalf or allow us access with keys.